Delivery Information

Hello and welcome to the Shipping & Delivery Information page for uk.genuinemodules.com. This page explains our shipping methods, delivery times, processing times, customs procedures, import charges, and return-related information for orders delivered to the United Kingdom.

Shipping to the United Kingdom

uk.genuinemodules.com ships orders throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

All orders are fulfilled and dispatched from our warehouse in Hong Kong using established international express courier services.

Depending on the destination, product availability, order value, and operational requirements, shipments may be delivered by DHL, FedEx, UPS, or another reputable international courier service.

Shipping Costs

We offer Free Shipping on orders with a product subtotal of US$300 or more (excluding taxes, duties, and shipping charges).

For orders below US$300, a flat shipping fee of US$30 applies.

The shipping method and applicable shipping charges are determined during checkout based on the delivery address, product availability, shipping requirements, and other operational considerations.

Order Processing & Delivery Time

After placing an order on uk.genuinemodules.com, you will receive an order confirmation email.

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and tracking instructions.

The total delivery time consists of two stages:

• Processing Time – Time required to prepare, verify, and dispatch your order.
• Shipping Time – Time required for the courier to transport your order from our warehouse in Hong Kong to your delivery address in the United Kingdom.

Orders placed early on a business day may be processed and dispatched on the same day whenever reasonably possible.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to customs clearance, courier operations, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our reasonable control.

If an item is temporarily unavailable or requires additional sourcing, extra processing time may be necessary. We will notify you if a significant delay is expected.

International Shipping Notice

Orders placed through uk.genuinemodules.com are shipped internationally from Hong Kong.

As international shipments, parcels entering the United Kingdom may be subject to customs inspection and import procedures in accordance with applicable UK laws and regulations.

Customs Clearance & Import Charges

Orders delivered from Hong Kong to the United Kingdom may be subject to import VAT, customs duties, customs clearance procedures, courier handling fees, or other government-imposed charges depending on the nature and value of the goods and the applicable UK regulations.

Unless expressly stated otherwise before purchase, any import VAT, customs duties, customs clearance fees, courier handling charges, or similar import-related costs are the responsibility of the customer.

Customs clearance is generally handled by the courier or its appointed customs broker.

The courier may contact you if additional information, documentation, identification, or payment is required before your shipment can be released for delivery.

To help avoid unnecessary delays, please ensure that your delivery address, recipient name, telephone number, and other contact information are accurate when placing your order.

Where reasonably available, uk.genuinemodules.com will provide commercial invoices, product information, or other shipping documentation necessary to assist with customs clearance.

For the latest information regarding UK import VAT, customs duties, or import procedures, customers should consult the relevant UK government authorities or the courier responsible for the shipment.

Shipping Methods

Orders are normally shipped using international express courier services.

Depending on the destination, shipment requirements, and courier availability, we may use:

• DHL Express
• FedEx
• UPS
• Other equivalent international courier services

The courier selected for a particular shipment may vary according to operational requirements.

Tracking information is normally provided once your order has been dispatched.

Delivery Address

Please verify that your delivery address and contact information are complete and accurate before submitting your order.

For business deliveries, please include the company name, department (if applicable), and any relevant delivery instructions.

We are unable to accept responsibility for delays or additional charges resulting from:

• Incorrect or incomplete delivery information;
• Recipient unavailability;
• Failure to complete customs clearance requirements;
• Other circumstances attributable to the recipient.

Additional delivery, storage, re-delivery, or return charges imposed by the courier may become the responsibility of the customer where applicable.

Returns

If you wish to return an order purchased from uk.genuinemodules.com, please contact our Customer Support Team before returning any products.

Return instructions and the appropriate return address will be provided after your request has been reviewed.

Return eligibility may vary depending on the reason for the return, including but not limited to:

• Incorrect items supplied;
• Defective products;
• Products damaged during transit;
• Products not conforming to the order;
• Unwanted items.

Where a return results from a customer's ordering error or change of mind, return shipping costs and, where permitted by applicable law and disclosed before purchase, reasonable restocking or handling charges may apply.

Products returned due to manufacturing defects, shipping damage, or errors made by uk.genuinemodules.com will be handled in accordance with our applicable warranty policy and relevant consumer protection legislation.

Where applicable, eligible consumers may also have cancellation or other statutory rights under UK consumer protection legislation.

Consumer Rights

Nothing in this Shipping & Delivery Information limits, excludes, or affects any statutory rights that consumers may have under applicable United Kingdom consumer protection laws.

Contact Us

If you have any questions regarding shipping, delivery times, customs procedures, import charges, returns, or order status, please contact the Customer Support Team of uk.genuinemodules.com before placing your order or as soon as possible after receiving your shipment.

We will make reasonable efforts to assist you with shipping enquiries and provide any available information relating to your order.